F.A.Q
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KING USA
Can I cancel my subscription at anytime?
Sure. Your paid subscription can be cancelled anytime by shifting to Lite plan.
Can I change my plan later on?
Absolutely! You can upgrade or downgrade your plan anytime. The money paid for the previous subscription will be recalculated to the new plan.
Will you renew my subscription automatically?
Yes, your subscription will be automatically renewed according to your pay period.
Do you offer any discounts?
Yes! We offer 17% discount for payment per year. There may be other temporary discounts, check for this inside the service.
Can I request a refund?
Sure, you will be welcome to request your refund within 14 days of subscribing to any paid plan.
How many sites can I install the widgets of this app to?
Widgets of our app can be installed on as many sites as you need.
100,000 views - how much is it?
The number of views equals the number of times the app loads on your website. As usual, 100,000 views approximately equals 100,000 of visits to your site per month. But it still depends on each specific case and the numbers may differ. More details about views are here.
What are widgets?
Widget is an adjusted display of the application. Every app may have multiple widgets. Widget defines how the application will look and function on your website.
Do I get updates for the app?
Sure! Automatic updates are available free of charge to all our users.
Do you offer support if I need help?
Yes! High-quality customer support is extremely important for a quality product, that’s why we do our best to resolve any issues you may encounter.
What does premium support include?
We value our clients and you can always feel free to contact us for:
- Installing and adjusting
- bug fixing and troubleshooting
- analysis of your use-cases and recommendations on use of the app
- minor individual modifications of the interface and functions of the app (if possible to carry out)
What should I do if I need help with installation and adjusting?
We are ready to help with this! You can always contact us at apps@elfsight.com and we will help you to set up and change the settings of the app on your website the way you need.
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